CORE Medellín Hotel Package is the official travel package arranged by Hause Travel Agency. It is the easiest way to travel to CORE Medellín. Hause Travel Agency offers a complete experience, taking care of your trip since your arrival to Medellín until your return back home.

A regular or VIP ticket is always included with a CORE Medellín hotel package in accordance to the stay you chosse while purchasing your package:

1. 3 days (February 13-15, 2025) Regular or VIP ticket included for Friday February 14.
2. 3 days (February 14-16, 2025) Regular or VIP ticket included for Saturday February 15.
3. 4 days (February 13-16, 2025) Regular or VIP combo tickets included for Friday February 14 and Saturday February 15.

IMPORTANT: While choosing your package, make sure to select the correct type of ticket since it is not possible to change tickets after purchase.

Please note that canceling your package incurs a cancellation fee.

In the case of cancellation, the following cancellation cost will be charged (based upon the total amount of your Package):

• 60% before October 1, 2024

• 70% before November 1, 2024

• 90% before December 1, 2024

• 100% from January 1, 2025

To request a cancellation, log in to your account at www.core-hausetravel.com or send an email to reservas@core-hausetravel.com. 

Please remember that all cancellation requests are subject to review and approval by the agency. If approved, any applicable partial refund will be processed via bank transfer, and the client must provide their bank account details on the cancellation form for the partial refund, if applicable

If you accidentally bought the wrong package and wish to change it, send us an e-mail to reservas@core-hausetravel.com inmediately so we can help you. 24 hours after your purchase we cannot guarantee that your reservation can be changed.

Tenga en cuenta que todos los cambios son sujetos a disponibilidad del Hotel.

• Can I change names in my CORE Medellín Hotel Package?

  Name changes will be allowed until December 1st, 2024. After this date, no name changes will be allowed. To request a name change, please log in to your account https://coretulum-hausetravel.com or contact our Costumer Service team at reservas@core-hausetravel.com.

  Name changes will be allowed until December 1st, 2024

  Name change fee: $100.00 USD

Yes, to check in at the hotel and to access CORE Medellín Festival you must be 18 years or older. An ID with photograph is required.

All CORE Medellín hotel packages will be available from September 18th, 2024 at the Hause Travel Agency hotel package shop, remember that you must log in to your Tomorrowland account to have access to CORE Medellín hotel package sale.

Lodging options include Gold, Silver and Bronze hotels.

Gold: 23 Hotel Medellín

Silver: Viaggio Grand Select

Bronze: Ibis Medellín

It is, we have 2 types of accommodation that include a one day ticket to the festival, Friday February 14 or Saturday February 15: 3 days (February 13-15, 2025) Regular or VIP ticket included for Friday February 14 3 days (February 14-16, 2025) Regular or VIP ticket included for Saturday February 15

1. 3 days (February 13-15, 2025) Regular or VIP ticket included for Friday February 14.
2. 3 days (February 14-16, 2025) Regular or VIP ticket included for Saturday February 15.

We also have 1 type of accommodation that includes a combo ticket to the festival, Friday February 14 and Saturday February 15:

1. 4 days (February 13-16, 2025) Regular or VIP combo tickets included for Friday February 14 and Saturday February 15

If you want to get a hotel package you can choose:

• 3 single rooms
• 1 double room & 1 single room
• No rooms for three guests are avaliable

However, it is important to consider that there is a limit of 6 people per purchase.

Your package will be customized by Hause Travel Agency with the information you captured during your purchase.

You must take in consideration that changes will be allowed only until December 1st 2024 with a fee of $100.00 USD per name.

Hause Travel Agency is the only authorized channel to sell CORE Medellín hotel packages. To avoid fraud, make sure to buy your package through this authorized channel.

Hause Travel Agency is a travel agency based in Cancún, Mexico. It has been an official travel partner of Tomorrowland since 2022 and of CORE World since 2023. It holds National Tourism Registry (SECTUR) No. 3523005126ACA and is the only authorized channel for selling CORE Medellín Hotel Packages

You can choose from single or double room. Hause Travel Agency cannot guarantee room type, bed type or level. It is possible to get a room with one or two beds.

Yes, it is necessary to pre-register to purchase a CORE Medellín hotel package. Create a Tomorrowland account (or log in) and register here

A couple of weeks before the festival you will receive your Check-in voucher that will allow you to pick up your bracelet the day of the event, Hause Travel Agency team will give you any assistance you may need.

Prior to the festival, you will receive an e-mail with information about transportation Hotel- Festival- Hotel, schedules and meeting points.

If you wish to arrive before or leave after your CORE Medellín hotel package dates, you must log in to your Hause Travel Agency account or send an e-mail to reservas@core-hausetravel.com to request an extension reservas@core-hausetravel.com Hause Travel Agency team will help you verifiy hotel avaliability. Take in consideration that all changes are subject to availability of the hotel.

Take in consideration that all changes are subject to availability of the hotel.

You can pay for your CORE Medellín Hotel Package with a credit or debit card.

• Visa
• Mastercard
• American Express

Check if the spending limit of your debit or credit card is high enough and if you are allowed to make international payments (to México) in USD or MXN. Otherwise, Please contact your bank. Failed payments will not be reprocessed and your application will automatically be rejected.

If you did not receive your order confirmation email after making a successful payment, please follow these steps:

1. Make sure to check your spam or junk mail folder.
2. Verify that you entered your email address correctly.
3. Send an email to reservas@core-hausetravel.com to request that we resend your order confirmation.