TERMS & CONDITIONS
INTRODUCTION
The current terms & conditions of Hause Travel Agency have the purpose of informing our clients about the general contract conditions under which the travel package reservation service is provided.
In order to improve the service we provide to our clients, Hause Travel Agency may change and/ or modify any time the current Terms & Conditions partially or completely, remaining applicable Terms and Conditions published at our website https://coretulum-hausetravel.com (The Website) at the time when the service is provided. However, in cases where changes in Terms & Conditions might cause an affectation related to the service provided, Hause Travel Agency will notify the client the change in Terms and Conditions through the website https://coretulum-hausetravel.com https://coretulum-hausetravel.comas well as through other contact options the client designated during the reservation process.
Regardless of changes at the current Terms and Conditions, Hause Travel Agency will respect the existing conditions at the time when the reservation payment is made, with the exceptions established at the applicable legislation.
Allusive titles that appear at Terms & Conditions are used only as a reference, rights and obligations do not depend on them.
DEFINITIONS
Agency:company that operates certain matters or provides certain services.
Client, main buyer: consumer, legal entity or association that celebrates the agreement to purchase products and/or services of Hause Travel Agency in accordance with the current document.
Visitor: Es la persona física que utiliza una Pulsera CORE Medellín válidamente registrada a su nombre, para acceder y participar en el evento.
Agreement: the agreement between the Client and the Official Sale Channel (as appropriate) to purchase products and/or services. This agreement features this Conditions, the purchase confirmation and any other provision referred to in this Conditions, and or the purchase confirmation & General Terms & Conditions of Hause Travel or Travel Partner (as appropriate).
Package rate: the price to charge for the purchase of travel package. The price will be announced at https://coretulum-hausetravel.com https://coretulum-hausetravel.com before the official sale start.
Conditions:the current general conditions, attachments included.
Festival travel packages:the different vacation packages offered by Hause Travel and/or Travel Partner that include (according to each specific package) one entrance ticket to the Festival, lodging and transportation. Specific sale conditions apply to Festival travel packages. When you purchase one of this, it is required to accept this conditions. In case of conflict, these conditions will apply.
Package destination: Medellín-Colombia.
Festival venue: Parque Norte, Medellín-Colombia.
Force majeure: any of the circumstances that make impossible, impractical or not safe to fulfill the obligations (different form the payment obligations) as defined in the Agreement and/or the Agency and/ or the Festival: natural disaster, inevitable accident, fire, strike or any other industrial action, war or war menace, hostile acts towards the State, terrorism or terrorist threats, riots or civil commotion, national emergency, enactment, laws, orders or act form any government instrument, technical facilities failure, epidemic (including health epidemic), pandemic (including health pandemic), interruption or significant delay or failure in technical facilities, failure or significant delay in necessary transport, or any other event or circumstance out of reasonable control of the Parts, as appropriate. In principle, adverse weather conditions are not considered force majeure, unless these conditions are severe or threatening enough that force government authorities to declare that such conditions threaten public safety, these conditions will be considered as force majeure.
Official Sales Channel: Hause Travel Agency products and/ or services can only be purchased through Hause Travel Agency or an authorized Travel Partner.
Waiting list: if one or several travel packages are sold out, the festival Organizer may open a waiting list. Having registered at the waiting list, the Client authorize the festival Organizer to reach out if packages become available and such packages can be offered through the waiting list sale.
Festival Organizer: Breakfast Club SAS – Medellín, Colombia.
REACH OF CONDITIONS
The attachments form integral part of this conditions. It is required of the Client to accept this conditions during the purchase process, and at the latest, when the Agreement is celebrated through the Official Sale channels. It is possible to consult a recent version of the Conditions at https://coretulum-hausetravel.com; https://coretulum-hausetravel.comor by previous request to Hause Travel Costumer service through the e-mail reservas@core-hausetravel.com.
If you purchase Hause Travel Agency products and/or services not just for you but for others, we remind you that it is your responsibility to inform these people about the conditions and any other term and condition that may be applicable to their purchase and to get an agreement with this terms and conditions prior to purchase. For the record, if and as a direct relationship between Hause Travel Agency and people mentioned above surges in the context of execution of the Agreement, the person mentioned will be asked to read and accept the corresponding Terms & Conditions.
Age limit.
Minimum age to reserve a travel package with festival included at Hause Travel Agency page is eighteen (18) years.
No exceptions will be allowed, even if the person is accompanied by a parent, tutor, or another adult. The festival Organizer will deny entry to the festival if, for example, if the identity control shows that the Visitor to the festival has not reached the minimum age at the beginning of the festival.
Official Sale Channel.
Hotel packages with tickets to the festival and/ or services of Hause Travel Agency can only be acquired through Official Sale Channels.
Travel packages and/or festival services acquired through any other outlet (through another sale channel or somehow eluding the procedure at the pre-registration link to the online packages) will not be considered valid for Hause Travel Agency and the festival Organizer reserves the right to deny access to the holder of the package.
Each hotel package/ festival ticket confirmation will be provided by e-mail and must be personalized entering name, e-mail address, date of birth, mobile number and nationality of the visitor. Visitor might be you or other people that you bought tickets for.
If you buy a hotel package with Festival ticket not only for you but for others (your “guests”) it is exclusively your responsibility to obtain, according to law, the consent of such people to share personal data to Hause Travel Agency in the context of personalizing each entrance, as established in this document.
For each hotel package with festival ticket purchased and personalized, Hause Travel Agency will provide an access to CORE Medellín, that must be registered before the festival entrance. Bracelet is personal and can only admit access to one (1) person.
All bracelets will be scanned and validated at the entrance of the festival venue.
The festival Organizer reserves the right to verify (or assign representatives to verify) identity of any individual entering the festival venue. If you cannot be identified or if the CORE Medellín bracelet name does not match with the person´s identity as stated in their ID, entrance will be denied to the Festival. A valid identity proof can be an ID, passport or a valid driver license. Name in your ID must match the name registered in your bracelet. Copies of your identity documents are not valid.
To check in to your hotel included with your reserved package, you must present an official ID.
For security reasons, all festival visitors that leave the festival venue after entering, won´t be able to enter again.
CORE Medellín bracelet loss or robbery.
You are responsible of loss or robbery of your bracelet after received from the Festival organizer (according to provisions of this conditions).
In case of loss or robbery, the Festival Organizer nor Hause Travel Agency are compelled to provide a new bracelet. A refund is not applicable.
CLAUSES
FIRST-The objective of the present is that THE AGENCY intermediate, hire and offer touristic services, prior to the payment made by THE CLIENT at a certain determined price. For which, THE AGENCY commits and obligates to request the services specified at the description of the hotel package selected by THE CLIENT in accordance with their availability. Furthermore, its obliged to hire them as an intermediate between them and people in charge of providing them directly among which include transportation, hotels, restaurants, car rental, tourist guides and others.
SECOND- Services hired by THE CLIENT will be provided by providers independent to THE AGENCY, they do not act in representation of it, and in this act, THE CLIENT deliberately is aware of this situation, therefore THE AGENCY will provide THE CLIENT with record/s as well as reservation confirmation and general conditions that the final provisor establishes.
THIRD-To reserve a package, a payment through the official channel https://coretulum-hausetravel.com is required. https://coretulum-hausetravel.com THE AGENCY will indicate THE CLIENT, prior to contract and payment of these services, the total price, in Mexican pesos or its equivalent in dollars at an exchange rate established by THE AGENCY.
FOURTH-Each service reserved by THE CLIENT to THE AGENCY through the official channel https://coretulum-hausetravel.com, https://coretulum-hausetravel.com will be permanent, consequently, no name, business name, service owner, dates, routes, or services changes will be allowed unless written authorization by THE AGENCY is released. THE CLIENT confirms to be aware of this by accepting this terms and conditions.
FIFTH- THE AGENCY will proceed to make reservation of services until THE CLIENT has made payment and it’s been validated. Otherwise, THE AGENCY is not obligated to make reservations of any kind.
SIXTH- THE AGENCY, is obligated to respect quantities and concepts referring to packages and services hired, without being able to charge another fee or to condition the hired service to purchase another service not required by THE CLIENT, unless there is written authorization to charge another additional fee stated in this contract and attachments.
SEVENTH- THE AGENCY must issue to THE CLIENT a receipt that prove the payment of the hired services, which will be send to an e-mail provided by THE CLIENT at the end of the purchase through the official channel https://coretulum-hausetravel.com https://coretulum-hausetravel.com
EIGHTH- THE CLIENT must provide the AGENCY with correct and accurate data required, as well as to deliver in a timely manner the corresponding documents than might be needed for the service provision.
NINTH- THE CLIENT accepts THE AGENCY intervention is exclusively as an intermediary among the direct providers and the services requested.
TENTH- It is considered as a fortuitous case or cause majeure, those events oblivious to the will of the parts, if these events are unpredictable, resistless, unsurpassed, current and that are not a result of negligence or provocation of one of the parts. It is not considered a fortuitus case any disease that any of the parts may present.
In merit of the above, and according to the ninth clause, both parts convey that if due to a cause majeure or a fortuitous case, the service suppliers are not able to provide the service partially or completely, THE AGENCY will manage THE CLIENT refund that applies according to the terms of the service suppliers, being any responsibility or commitment relieved.
ELEVENTH- Both parts convey that THE AGENCY is relieved of responsibility for damage, wounds, accidents, delays or inconsistences that may occur due to force majeure or fortuitus case during the execution of the services that might happen to THE CLIENT, as it is not the person directly in charge of providing the services but the intermediary between them.
TWELFTH- THE CLIENT commits to respect the regulations, rules and conditions established by every service supplier hired by intermediary THE AGENCY, so THE AGENCY must inform THE CLIENT of the most important clauses and in consequence declines any responsibility that non-compliance may derive to.
TIRTHEENTH- Consumption and/or sale of drugs or narcotics inside the festival, transport and reserved hotels is prohibited, therefore THE AGENCY is not responsible that the non-compliance may derive to.
FOURTEENTH- THE CLIENT must by its own means, provide of passport or migration documents required by the country of destination or transit, such as visas, sanitary permits, etc.
FIFTEENTH- THE CLIENT is compelled to hire a medical insurance with overseas coverage for the total amount of days of the trip.
SIXTEENTH- The parts agree that when it comes to excursions or packages made in Mexico, prices must be presented in Mexican pesos, if the excursions or packages are made outside of Mexico, prices may be presented in dollars or Mexican pesos.
SEVENTEENTH- THE AGENCY reserves the right to modify the order of the indicated services in this contract to improve the development or for any cause that might justify, if the quality and quantity of the services hired is respected. This will be with THE CLIENT consent, regardless the cause that must be proven. In addition, THE CLIENT cannot make changes in dates, routes or services.
EIGHTEENTH- Cuando LA AGENCIA sea quien cancele un viaje o excursión de cualquier naturaleza por causas ajenas a EL CLIENTE y que le sean imputables a LA AGENCIA, ésta estará obligada a reembolsar a aquél la totalidad del pago que haya efectuado en un máximo de 90 días. LA AGENCIA queda obligada a demostrar que se remitieron los fondos correspondientes y EL CLIENTE queda obligado a demostrar que se entregaron a LA AGENCIA a través de los recibos de dinero proporcionados por LA AGENCIA.
Now, cancellations made by THE CLIENT must be done written at the indicated address in this document of Terms & Conditions of Contract or via e-mail reservas@core-hausetravel.com reservas@core-hausetravel.com with acknowledgment of receipt, so THE AGENCY responds in a period of 48 hours. Lack of response may be considered as an acceptance according to conditions described below:
All travel packages with access to the festival included acquired through the official channel https://coretulum-hausetravel.com https://coretulum-hausetravel.com are NON REFUNDABLE,which implies that a cancellation for reasons imputable to THE CLIENT, at any time, presumes the loss of the amount paid.
Note: THE AGENCY will evaluate if a name change can be authorized with a penalty fee of $100 USD (one hundred dollars) for administrative expenses, in case the visitor cannot attend the festival. THE CLIENT must provide the data of the person that will use the package in time and form. Limit date to request a name change is December 1st, 2024..
NINETEENTH – Both parts convey that the payment of the services by THE CLIENT, accepting the use of this document, coupons, tickets, courtesy or any other document issued in favor, implies the acceptance of its part of the general terms and conditions referred to in this document.
TWENTETH –The parts agree that the following may cause cancellation:
- A) Non-compliance of any obligation reflected in this document.
- B) Any violation that THE CLIENT makes to any prohibition established
The parts have the obligation to notify at the addresses or e-mail addresses provided while making the reservation, the existence of any cause listed previously, within the term of 7 business days after the breach.
In case of modification from the direct service supplier for another service of the same quality, if THE CLIENT uses the service, it is implied that the modification was agreed, and no refund will proceed.
TWENTY FIRST – The parts agree that rights and obligations acquired by making a reservation of a travel package with access to the festival, cannot be transferred nor transmitted under any circumstance to a person or company, without prior written authorization formulated among the parts. Any transfer made in contravention of this clause, will not be legally effective.
TWENTY SECOND-THE AGENCY will be released from any responsibility derived from additional agreements made among THE CLIENT and the direct service suppliers, like hotels, transport, car rental, and others.
TWENTY THIRD- Luggage and personal belongings are responsibility of the passenger, as they travel with their own responsibility. THE AGENCY do not take responsibility for, loss, robbery, misplacement or damage.
TWENTY FOURTH- Luggage and personal belongings are not part of terms and conditions of contract, as they travel by their own responsibility. The agency will not be responsible for loss, robbery, misplacement or damage.
TWENTY FIFTH- Communication made by the parts during the execution of the present contract must be made written and delivered with acknowledgment of receipt to the addresses designed in the section of declarations, or any other electronic form with acknowledgment of receipt.
TWENTY SIXTH- Prior to accepting the present Terms and conditions of Contract, and in compliance with the law “Ley Federal de Protección de Datos Personales en Posesión de los Particulares”, THE AGENCY let the CLIENT know the privacy policy that can be find at https://coretulum-hausetravel.com https://coretulum-hausetravel.com as well as the procedure to exercise their rights to access, rectification, cancelation and opposition to the treatment of their personal data (further called ARCO rights).
INFORMATIVE NOTE:
Las peticiones especiales realizadas a los hoteles son siempre bien recibidas, no obstante, no pueden ser garantizadas y están siempre sujetas a la disponibilidad del hotel.
DOCUMENTATION: all travelers must carry their documents (passport, visa, sanitary permits) taking full responsibility of any problem or inconvenience that may cause the non-compliance of this provision.
THE CLIENT is informed and agrees with the Terms & Conditions of the contract with Hause Travel Agency, accepting them prior to the payment of the hotel package or packages for CORE Medellín 2025 hired through https://coretulum-hausetravel.com https://coretulum-hausetravel.com .
In the same way, THE CLIENT accepts to receive information about other Tomorrowland festivals and events, such as advertisements, ticket sales dates, pre-registration information for specific events, themed advertisements, footage, videos and exclusive content, program launch, special activations…, described in Tomorrowland´s Privacy Policy.